Software and WordPress Upgrades

We are often asked why sites are not COMPLETELY up to date, below is an explanation.

WordPress upgrades consist of several things:

  1. Upgrading the base WordPress code
  2. Upgrading the WordPress plugins
  3. Testing and dealing with any dedicated code that relies on the WordPress apis
  4. Ensuring you have backups both on server and off server (for catastrophic failures)

Upgrade Implications:

Upgrading the core WordPress code can be fairly significant..

  1. The more complex your site the more the risk of issues
  2. The more plugins in the site the more the risk of issues (see below for the plugins that are included in your support costs)
  3. The closer you are to the upgrade date when you upgrade the more the risk of issues
  4. If you have free plugins you have a 70% chance of them being ok (subject to the age of the plugin and the level of support it provides). Generally plugins take about 3-6 months to upgrade their code to reflect issues they may have in the new WordPress code

Costs:

Our upgrade and support costs consist of several elements:

  1. Commercial plugin licences – about £50 per site per annum
  2. Backup Offsite Storage fees
  3. Upgrade time – about 1.5 hrs per site
  4. Restore time – about 1 hr per site (if things go wrong)
  5. Risk of issues – incompatible plugins or misc code upgrades (we allow 1 hr per event)
  6. Viruses – we “insure” your site to get it up and running ASAP if you get virused – we allow 4 hrs per event.

Our policies:

  1. Due to the above implications, we do not do WordPress upgrades instantly – we wait between 3 – 6 months – we need stability in the core and in the majority of plugins.
  2. Security:
    1. If there are ANY plugin security issues, we do them instantly
    2. WordPress Security – these are done instantly by the WordPress interface automatically
  3. Plugins – secure plugins especially the commercial ones are upgraded on an adhoc basis as and when we enter the site – the free esoteric ones we do in conjunction with the main core upgrades or unless we find a bug (See table below for the plugins that are included in your support fee)

If at any stage you are concerned about the lag between software upgrades and our implementation then please contact us and we will work up a dedicated quote.

Std Plugins that are automatically supported in your upgrade costs:

Plugin Name Used for…
Advanced Custom Fields PRO Used for dedicated functions
Akismet Anti-Spam Anti spam
All In One WP Security Security
Broken Link Checker Link audits
Classic Editor Used for classic editor
Connector for Gravity Forms and Google Sheets Pro Exports entries
Cookie Notice & Compliance for GDPR / CCPA GDPR cookie notice
Dashboard Site Notes Help notes
EWWW Image Optimizer Optimise images
Gravity Forms Form builder
Gravity Forms Campaign Monitor Add-On Exports entries
Justified Image Grid Gallery plugin
NextGEN Gallery Gallery plugin
Popup Builder Popups
Popup Builder Exit Intent Popups
Popup Builder Scroll Popups
Post Duplicator Duplicate posts
Post Types Order Reorder posts
Shortcodes Ultimate Design posts
Stream Audit plugin
W3 Total Cache Performance
WooSidebars Sidebar management
WP Image Size Limit Used to limit image size
WP Mail SMTP SMTP email tool
Yoast SEO SEO
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The Great Oast, Steep Marsh Petersfield Hampshire GU32 2BN
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